Warranty & Returns Policy

Amazfit Watches come with a one (1) year limited warranty from the purchase date. Amazfit SG sole obligation in the event of such defects during this period is to repair or replace the item with a comparable model at Amazfit SG’s sole discretion.

Exclusions:  This Warranty is limited and is not applicable to: (i) normal wear and tear; (ii) defects or damage caused by misuse, accident (including without limitation collision, fire, flood, earthquake and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair, installation, wiring, or testing, improper storage, use with unsuitable devices, software or services; (iii) use not in accordance with the documentation; (iv) damage caused by third party equipment with which the Device is used; (v) commercial use or resale, (iv) used or resold Products; (v) use for medical, healthcare or treatment purposes; and (vi) features or performance parameters pertaining to any software or services beyond the Warranted Functionality of the Device. For purposes of clarification, without limiting the generality of the preceding exclusions, this Warranty does not include any specific guarantees regarding uptime or continued availability, data security features of apps or online accounts or that any software, firmware or online sites will function uninterrupted or error-free. This limited warranty is void if a Device is returned with removed, damaged or tampered labels or any alterations (including the unauthorized removal of any component or external cover). This limited warranty does not cover data loss; backup, write down and/or print out your data on a regular basis. Also, consequential damages; incidental damages; and costs related to data recovery, removal, and installation are not recoverable under this warranty. Except as set forth in this Warranty, Amazfit does not extend any express or implied warranties or representations regarding the Device or any connected software or online services.

WARRANTY REPAIR & REPLACEMENT SERVICE INSTRUCTIONS:

Amazfit will provide replacements/repair for watches that have manufacturer’s defects. Buyer is responsible for shipping the item back to us. Please try contacting our support team before sending your item back.

Returns that are not applicable for warranty may incur a repair service charge. Please contact our team before returning any merchandise. Again, if you did not order from directly from Amazfit.com.sg, Digihub Singapore Pte Ltd or any of our authorised retailers, there will be a charge irrespective of when you purchased the item from your reseller.

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